Balance CX — UX optimization of the company's internal software
Enterprises
BalanceCx is a cloud-based analytics software specifically designed to check system performance during commissioning of buildings and structures, as well as to improve the ongoing operation of the facility.
Our team had to take an existing product with a wide audience of active users and gradually re-conceptualize it. The most important objective was to improve the present user experience without disrupting well-tried-and-tested interaction patterns that many users deemed ultimately convenient.
We took up a modular approach to product redesign. During the project workflow, we defined every other module to go into work and fully reworked it. This approach enabled us to introduce newly redesigned modules one by one. I.e., some modules remained unchanged while new ones were added gradually. This allowed the existing users to smoothly adopt new designs without a rough transition of the whole system.
Enhanced Facility: Easier Than Ever
Navigation architecture
The existing architecture was optimized, improved, and expanded for higher levels of user interaction quality.
Prioritization
Design
The purpose of the redesign
The essential task was to enhance the user experience of employees working with the product practically every other day. At the same time, we had to conduct the simplest, smoothest design transition possible, rework interaction flows, and make everything as simple as required to save the most time for the end users.
Powerful platform features
Functional tests
Object state panel
Asset dashboards
Faults overview
Custom graphs section
Communication system
Let’s see how it was before Equal
The former version of the platform was quite difficult to grasp. Poorly placed accents stood in the way of easily making out key features, wasting many users’ time.
The whole navigation across system modules was quite cumbersome, which is why we decided to fully redesign it and implement a new take on the navigation
Testing
Close client communication
UX-boosting interactive widgets
The essential part of smooth system-wide user interactions is a set of descriptive widgets. We paid a lot of attention to these underlying elements, making them utterly accessible and simple to use so that users can analyze the information they display and make informed decisions faster.
Current hardware state widget
Parameters-tracking widget
insightful readings.