The current pandemic situation led to numerous problems regarding going to the doctor on the one hand, and doctors having communication difficulties with their patients on the other hand.
The main goal was to create such a telehealth platform that would meet the expectation of both types of target audiences meaning that it would include all the necessary functions for patients as well as doctors.
The lead designer briefed the client to discover the purpose of the project and its scope.
Research on telemedicine services
The study of already existing platforms and users’ needs allowed recognizing the principal pain points. Afterward, the designers selected the best strategy to base the MVP on.
Creation of wireframes
The goal was to define how the elements on the pages would look and interrelate. The designers created several wireframes including desktop version, mobile version, and landing page.
The team of designers created a few visual concepts for the client to select. The approved style then was applied to the whole project.
All pages were animated to recreate a user flow to make sure there were no flaws in the design logic.
The user experience
To simplify the process of creating a profile, the designers split a registration form into several sections. Moreover, they implemented a sidebar including some tips on filling the form. Another useful function is a medication tracker that helps to follow a treatment plan. To make an appointment booking more available, the team came up with a convenient system of filters, such as geolocation. That limited a selection of hospitals to the nearest ones considering a user location.
As they are usually extremely occupied, the team designed a simple and quick navigation system. They also added a calendar so that doctors could check their appointments. Afterward, the database was implemented so that a doctor could see all the previous diagnoses and tests of a patient.
The user interface
As the Equal designers had to deal with the data—heavy project, the decision of using a dashboard came naturally. It was necessary to create such a UI system that would prevent conflict between numerous elements. That was achieved by using a limited number of colors as well as text styles resulting in a clean design with lots of space. As the project comprises a great number of figures, the designers developed illustrative infographics. Among other features of the healthcare platform there are booking diagnostic tests such as full—body scans, chat with doctors, uploading medical certificates, receiving official prescriptions, and so on.